8 March

Usability Research Template

I wanted to share my research template that I use to help communicate with my team what our research goals are. Hope it can help you as well. Research Objective: This is a focused objective stating what you hope to learn from this study and how to measure it. It can be as simple as access […]

8 March

UX Hypothesis Format

There are plenty of great UX Hypothesis formats out there. They helped me get started in using them and I am a huge advocate in making them part of your design process. This is a format I came up with after using them that has worked great for me. Customer Hypothesis For [this type of […]

15 May

One Size Fits All Approach Towards Multiple Platforms

I’m a huge fan of building apps and websites matching the design pixel per pixel. This stems from the fact that I got into development being a designer first. When I first started designing websites we worried about all the different browsers and making sure the designed looked closely the same throughout all of them. […]

23 May

Customer Journey Map Template

Customer Journey Map Template

After researching for a customer journey map template and finding various types. I decided to take bits and pieces of each and create my own for my graduate final project. This is what I came up with. I’ve had a few people ask me for the template file. I created the original in keynote but […]

18 February

Using Plus, Minus, Interesting in Telling an Experience

Using Plus, Minus, Interesting in Telling an Experience

Reading Edward de Bono’s Lateral Thinking: Creativity Step by Step, one of the tools in his book is Plus, Minus, Interesting (PMI) which lets you identify pros and cons. Using this tool, I developed the template below for a visual storytelling group exercise in which participants where instructed to share an experience. This was one […]