Customer Journey Map Template

Posted by on May 23, 2013 in Design Strategy, Grad Studies, Templates | No Comments

After researching for a customer journey map template and finding various types. I decided to take bits and pieces of each and create my own for my graduate final project. This is what I came up with.

I’ve had a few people ask me for the template file. I created the original in keynote but recreated it in google docs to share publicly. Here is the link Customer Journey Map Template File

customerjourneymap